Course Description
This course provides an in-depth review of conflict and performance management for project managers. Course materials are in online format and are immediately available to students upon purchase. Course also includes presentation on mastering communication, including audio-video versions of the presentation.
Upon completion of this course, the student will be able to:
> Understand performance and communication management tools and techniques
>Define the types and stages of conflict
>Use interpersonal skills and listening in communication and conflict resolution
>Explain how to increase positive information flow through non-verbal and verbal communication skills
>Understand how performance and conflict management benefits customer relationships and satisfaction
>Recognize the five most common conflict resolution styles and when to use them
>Understand the role of communication and conflict management in business acumen and benefits realization
Learn at your own pace. 90 day 24X7 course access. Course renewals available if you require more than 90 days. Student certificate for 25 PDUs will be available immediately to print/save upon course completion. All students receive 25 PDUs upon completing this course. This course is pre-approved by the PMI for 8 Ways of Working (Technical) PDUs, 9 Power Skills (Leadership) PDUs, and 8 Business Acumen (Strategic and Business Management) PDUs for a total of 25 PDUs. This course meets all new Project Management Institute (PMI)® CCR and PMI Talent TriangleTM Requirements. This course is valid for 25 PDUs for Project Management Professional (PMP)®s to maintain their certification. PMPs require 60 PDUs every 3 years to maintain certification. 90 day course access starts from purchase date. Review our FAQ before purchasing for course samples, sales policy, course renewal information, and alternate payment methods.
> Understand performance and communication management tools and techniques
>Define the types and stages of conflict
>Use interpersonal skills and listening in communication and conflict resolution
>Explain how to increase positive information flow through non-verbal and verbal communication skills
>Understand how performance and conflict management benefits customer relationships and satisfaction
>Recognize the five most common conflict resolution styles and when to use them
>Understand the role of communication and conflict management in business acumen and benefits realization
Learn at your own pace. 90 day 24X7 course access. Course renewals available if you require more than 90 days. Student certificate for 25 PDUs will be available immediately to print/save upon course completion. All students receive 25 PDUs upon completing this course. This course is pre-approved by the PMI for 8 Ways of Working (Technical) PDUs, 9 Power Skills (Leadership) PDUs, and 8 Business Acumen (Strategic and Business Management) PDUs for a total of 25 PDUs. This course meets all new Project Management Institute (PMI)® CCR and PMI Talent TriangleTM Requirements. This course is valid for 25 PDUs for Project Management Professional (PMP)®s to maintain their certification. PMPs require 60 PDUs every 3 years to maintain certification. 90 day course access starts from purchase date. Review our FAQ before purchasing for course samples, sales policy, course renewal information, and alternate payment methods.